Reports

The Latest in Ecommerce Innovation: Tech That’s Reducing Friction and Driving Engagement

Report cover Despite ecommerce’s integral role in shopping today, many crucial elements of the digital experience are still falling short. From search…

Empowering Store Associates: How Culture and Technology Can Unleash Workers’ Full Potential

The frontline is more important to retailers than ever, from handling in-person customer service needs to managing omnichannel operations such as pickups…

The Ultimate Guide to Store Operations: How Data Drives Greatness, From Leadership to Associates

The important role data plays in the modern retail store can’t be overstated, but equally important is applying the insights from all…

Optimizing the Path to Global Expansion: Tools and Tech to Drive Success

The phenomenal growth of marketplaces has made them attractive vehicles for global commerce, with relatively low barriers to entry and opportunities to…

How Design Teams are Maximizing the Impact of New Store Experiences

In 2022, we saw ecommerce sales level and consumers venture back to physical stores. As a result, brands and retailers had to…

The Evolution of Retail Media: Powered by Data, RMNs Offer Full-Funnel Advertising

Media networks were one of retailers’ hottest new accessories in 2022, and brands have eagerly jumped on board. In fact, the explosion…

The Ultimate Guide to CDPs

Customer Data Platforms (CDPs) are much more than simply CRM systems on steroids. They ingest a combination of first-party customer data from…

Which Brands are Rewriting the Rules of Loyalty Programs?

Just as retail has grown more complex and heterogeneous, so have the loyalty programs retailers use to acquire, reward and — most…

Get Post-Purchase Right or Risk Losing the Next Sale

The customer experience doesn’t end when shoppers press the “buy” button. In contrast, this marks the crucial period when retailers need to…

Ecommerce Personalization: 2023 Trends

Personalization is a critical part of any ecommerce business strategy, to maximize sales and increase customer satisfaction. The ability to deliver customized…

The New Marketplace Playbook: 6 Keys for Brand Success

Marketplaces are becoming consumers’ premier destinations for product inspiration and price comparison. With marketplaces now driving two key moments in the path…

2023 Predictions Report: 9 Experts Reveal Top Tech & Trends

The ever-evolving, topsy-turvy narrative of what really drives retail success makes being in the industry extremely exciting, albeit a bit confusing. That’s…

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Reports

The Latest in Ecommerce Innovation: Tech That’s Reducing Friction and Driving Engagement

Empowering Store Associates: How Culture and Technology Can Unleash Workers’ Full Potential

The Ultimate Guide to Store Operations: How Data Drives Greatness, From Leadership to Associates

Optimizing the Path to Global Expansion: Tools and Tech to Drive Success

How Design Teams are Maximizing the Impact of New Store Experiences

The Evolution of Retail Media: Powered by Data, RMNs Offer Full-Funnel Advertising

The Ultimate Guide to CDPs

Which Brands are Rewriting the Rules of Loyalty Programs?

Get Post-Purchase Right or Risk Losing the Next Sale

Ecommerce Personalization: 2023 Trends

The New Marketplace Playbook: 6 Keys for Brand Success

2023 Predictions Report: 9 Experts Reveal Top Tech & Trends

U.S. Consumers Spend More Money on TikTok than any Other Social Platform

The Latest in Ecommerce Innovation: Tech That’s Reducing Friction and Driving Engagement

Omnichannel Acceleration in Retail

How Top IT and Marketing Teams Can Move from Customer Experience to Experience Innovation

Retail’s New Guide to Growth

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