Special Reports

Report cover Despite ecommerce’s integral role in shopping today, many crucial elements of the digital experience are still falling short. From search…

The frontline is more important to retailers than ever, from handling in-person customer service needs to managing omnichannel operations such as pickups…

The important role data plays in the modern retail store can’t be overstated, but equally important is applying the insights from all…

The phenomenal growth of marketplaces has made them attractive vehicles for global commerce, with relatively low barriers to entry and opportunities to…

Customer Data Platforms (CDPs) are much more than simply CRM systems on steroids. They ingest a combination of first-party customer data from…

Just as retail has grown more complex and heterogeneous, so have the loyalty programs retailers use to acquire, reward and — most…

Digital channels are influencing in-store grocery and C-store sales — and progressive business leaders are taking note. They’re embracing digital transformation and…

You’ve likely seen the word “metaverse” splashed on news headlines, in research studies and, of course, in press releases. But do you…

Brands and retailers seeking to successfully navigate the fast-changing retail landscape must craft shopper experiences using the channels and techniques that will…